The service can only be provided in a pharmacy approved by Solutions 4 Health.
• The service will be provided at 75% of the total pharmacy opening time.
• Service access times will be promoted on the Herefordshire ISHS website
https://sexualhealthservices4herefordshire.co.uk/ for signposting clients to their local
• The Lead Pharmacist is responsible for informing the Herefordshire ISHS where there may be changes to staffing that may affect service delivery, e.g. annual leave maternity leave, Pharmacist leaving; at the earliest opportunity to support ongoing service provision or signpost to alternative venues.
• Community pharmacies will offer a user-friendly, non-judgmental, client-centred and
• If the EHC trained pharmacist(s) are not on site, then the EHC consultation and
dispensing of drug cannot be delivered.
• Client privacy and confidentiality is of paramount importance, and each pharmacy must use a private room for consultations and clearly display the confidentiality policy
• All consultations will be recorded using the ‘’PharmOutcomes’’ system and
documentation of consultation will be in accordance with the General Pharmaceutical
Council (GPhC) guidance Standards for documentation.
• EHC Pharmacies will provide support and advice to people accessing the service,
including advice on safer sex, advice on the use of regular contraceptive methods and
signposting to other sexual health services, when required.
• A copy of the client consultation will be printed and stored securely in the pharmacy
• EHC Pharmacies will work with local networks for sexual health and the Integrated
Sexual Health Service to ensure a robust and rapid referral pathway for people who
need onward signposting to services that provide on-going contraception, for example
Long Acting Reversible Contraception (LARC) and diagnosis and management of
sexually transmitted infections (STIs).
• Resources available to appropriately signpost clients for future health care including:
Make Every Contact Count MECC, Smoking Cessation services, Local GPs for
contraception, and the Herefordshire ISHS.
• Locally held controlled drugs information should comply with current national standards, i.e. information should be retained for a minimum of 7 years, and if the person is under 18, until they reach 21.
• Any client who is excluded from EHC must be referred onto the Herefordshire ISHS or their GP within 24 hours, with a completed appropriate PGD Exemption Form.
• A copy of the anonymised exemption form must be sent to Solutions4Health on a
• EHC pharmacies may receive a visit from a mystery shopper within the next twelve
months to ensure their service is young person friendly and meets the ‘You’re Welcome’ Quality Standards.
• Each Pharmacy must have an up to date Safeguarding Policy which complies with local (Solutions4Health) and national guidelines. All safeguarding issues should be referred to the Herefordshire ISHS safeguarding team.
• The pharmacy should provide literature to patients requiring information on: Sexual
health including contraception, STIs, and on alternate locations where comprehensive
screening and sexual health services are offered.