Herefordshire & Worcestershire LPC

Key Contacts for Pharmacy A-Z

  • Area Prescribing Committee (Herefordshire & Worcestershire)
  • CCG Herefordshire
  • CCGs Worcestershire
  • Clinical Waste Collection
  • Controlled Drugs
  • CPPE
  • DBS Checks
  • Electronic Prescription Service (EPS)
  • Fraud Reporting
  • Healthwatch Herefordshire & Worcestershire
  • Medicines Optimisation Team, Arden & GEM CSU
  • NHS Arden and Greater East Midlands
  • NHS England Pharmacy Team, West Midlands
  • NHS Mail
  • NHS Trusts, Herefordshire & Worcestershire
  • Non-controlled drugs incidents reporting
  • Payments: Primary Care Support England (PCSE)
  • Payments: Enhanced Services
  • PHE Local Health Protection Team (HPT)
  • Public Health Signposting Herefordshire & Worcestershire
  • Safeguarding, Herefordshire
  • Safeguarding, Worcestershire
  • Sharps Disposal, Herefordshire
  • Sharps Disposal, Worcestershire
  • Smart Cards, Herefordshire
  • Smart Cards, Worcestershire
  • Summary Care Records (SCR)
Area Prescribing Committee (Herefordshire & Worcestershire)
CCG Herefordshire

Herefordshire CCG:

Website: https://www.herefordshireccg.nhs.uk/

Contact: https://www.herefordshireccg.nhs.uk/contact-us

Tel: 01432 260618 (switchboard)

CCGs Worcestershire

Worcestershire CCGs:  http://www.worcestershire.nhs.uk/

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Redditch & Bromsgrove CCG: http://www.redditchandbromsgroveccg.nhs.uk/

Contact Information: http://www.redditchandbromsgroveccg.nhs.uk/contact-us/

Tel: 01527 482900

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Wyre Forest CCG: http://www.wyreforestccg.nhs.uk/

Contact Information: http://www.wyreforestccg.nhs.uk/contact-us/

Tel: 01527 482900

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South Worcestershire CCG: http://www.southworcsccg.nhs.uk/

Contact Information: http://www.southworcsccg.nhs.uk/contact-us/

Tel: 01905 681999

Clinical Waste Collection

Herefordshire:

https://www.herefordshire.gov.uk/info/200138/rubbish_and_recycling/91/clinical_waste

Telephone: 01432 260000 (switchboard)

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Worcestershire:

https://www.worcester.gov.uk/recycling-waste/report-hazardous-waste

Telephone the Worcestershire Hub on 01905 722233

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For any queries relating to Clinical Waste in the NHS England West Midlands area, please contact your Waste Carrier in the first instance, for any other enquiries please contact: england.pharmacypaymentswm@nhs.net with your ODS Code/F Code and pharmacy details where your queries will be actioned.  As of 1st June 2020, the Clinical Waste Inbox (england.clinicalwastewm@nhs.net) is to be used by GP contractors only for clinical waste queries.

Controlled Drugs

CDAO Support Team 
Email: AGCSU.controlleddrugs@nhs.net
Tel:  0121 611 0813

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CD Accountable Officer, West Midlands: Amit Dawda
Email: amit.dawda@nhs.net

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Police Controlled Drugs Liaison Officer for West Mercia: Stephen A. Leenhouts
E-mail: stephen.a.leenhouts@westmercia.pnn.police.uk
Alternative e-mail: fib@westmercia.pnn.police.uk

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Controlled Drugs, CD Reporting Tool
https://www.cdreporting.co.uk/
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More information: http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

CPPE

website: www.cppe.ac.uk
tel: 0161 778 4000
email: info@cppe.ac.uk

Local contacts:
Hayley Berry
West Midlands regional manager
hayley.berry@cppe.ac.uk

Megan Harris
West Midlands regional tutor
megan.harris@cppe.ac.uk

More information: http://www.hwlpc.co.uk/contacts/cppe/

Electronic Prescription Service (EPS)

Email: enquiries@nhsdigital.nhs.uk
Tel: 0300 303 5678

More information:

https://digital.nhs.uk/services/electronic-prescription-service

http://www.hwlpc.co.uk/contacts/epsscr/

Fraud Reporting

https://cfa.nhs.uk/reportfraud

Tel: 0800 028 4060

Fraud Alert Process Map (Herefordshire & Worcestershire):
http://www.hwlpc.co.uk/wp-content/uploads/2019/01/Fraud-Alert-Process-Map-November-2018.pdf

Local Counter Fraud Specialist (LCFS): 
Fiona Dwyer
FDwyer@nhs.net;
Fiona.dwyer@cwaudit.org.uk
Tel: 02476 536880

More information:

http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

Healthwatch Herefordshire & Worcestershire

Healthwatch Herefordshire

Elgar House

Elgar House

Hereford

HR4 9SF

United Kingdom

0143 2277 044

Send an email

Visit website

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Healthwatch Worcestershire

Queen Elizabeth Drive

Pershore

WR10 1PT

United Kingdom

0138 6550 264

Send an email

Visit website

Medicines Optimisation Team, Arden & GEM CSU

Email: AGCSU.controlleddrugs@nhs.net

Tel: 0121 611 0813

More information:

http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

NHS Arden and Greater East Midlands

Arden & Gem CSU
Email: contact.ardengem@nhs.net
Tel: 0121 612 1500

NHS England Pharmacy Team, West Midlands

Pharmacy Team, WestMidlands

St Chads Court
213 Hagley Road
Edgbaston
Birmingham
West Midlands
B16 9RG

Tel: 0121 695 2222

From August 2020 the new email:

england.pharmacy-westmidlands@nhs.net

Please include the following information in your email, if the email does not include this information the email will be bounced back to you and no action will be undertaken until the correct information has been included:

ODS Code
Name of Pharmacy
Reason for your email

Please note that if you do not send your message as advised above, it will not be actioned or processed by the team.

NHS Mail

National Service Desk: helpdesk@nhs.net

Tel: 0333 200 1133

For queries regarding shared NHS Mail Inboxes contact pharmacyadmin@nhs.net or call the National Service Desk 0333 200 1133

For individual requests of an NHS Net account call 0300 555 0212 or email MLCSU.Servicedesk@nhs.net

More information:

http://www.hwlpc.co.uk/pharmacy-contract/nhs-mail/

NHS Trusts, Herefordshire & Worcestershire

Worcestershire: https://www.hacw.nhs.uk/

Contact information: https://www.hacw.nhs.uk/get-in-touch

Tel: 01905 760000 (switchboard)

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Herefordshire: https://www.wyevalley.nhs.uk/

Contact information: https://www.wyevalley.nhs.uk/contact-us/contact-us.aspx

Tel: 01432 355444 (switchboard)

Non-controlled drugs incidents reporting

Dispensing errors and general concerns:
Email: england.medsreporting@nhs.net

Payments: Primary Care Support England (PCSE)

Any payment queries initially to be emailed to the NHS England Pharmacy Team generic email address (england.pharmacypaymentswm@nhs.net). This inbox is monitored daily and dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to PCSE.

Email: pcse.payments-preston@nhs.net

Tel. 0333 014 2884

PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ

Please send your Pre-Reg Application forms directly to the NHS England Pharmacy Team generic email address england.pharmacypaymentswm@nhs.net

Payments: Enhanced Services

Please direct all enquiries to the CSU Medicines Management Team for queries relating to Pharmacy First, Assisted Meds, Dermatology and Bank Holiday Rotas

mlcsu.pharmacyservicequeries@nhs.net

Tel: 0121 612 3814

PHE Local Health Protection Team (HPT)

West Midlands West HPT

This team covers:

  • Herefordshire
  • Worcestershire
  • the Black Country

Contact West Midlands West HPT

Public Health England
2nd Floor, Kidderminster Library
Market Street

Kidderminster
Worcestershire
DY10 1AB

Public Health Signposting Herefordshire & Worcestershire

Herefordshire: https://www.wisherefordshire.org/

Worcestershire: http://worcestershire.wellbeinghub.org.uk/
Worcestershire DIRECTORY

Covid-19 Wellbeing PAGE.

Safeguarding, Herefordshire

Safeguarding Boards, Herefordshire:

https://herefordshiresafeguardingboards.org.uk/

Tel: 01432 260800 (Safeguarding Team)

Email: cypd@herefordshire.gcsx.gov.uk

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More information:
http://www.hwlpc.co.uk/contacts/safeguarding/

Safeguarding, Worcestershire

Safeguarding Boards, Worcestershire (reporting link):

https://www.safeguardingworcestershire.org.uk/report-it/ 

Tel: 01905 822666 (children)

Tel: 01905 768053 (adults)

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More information:
http://www.hwlpc.co.uk/contacts/safeguarding/

Smart Cards, Herefordshire

Hoople ICT Service Desk: 01432 260160

Email:  ICTServiceDesk@HoopleLtd.co.uk

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More information:

https://psnc.org.uk/contract-it/pharmacy-it/smartcards/

Smart Cards, Worcestershire

Worcester RA Smartcard Team, Wildwood, Wildwood Drive, Worcester, WR5 2LG

Email:  smartcard.administration@swft.nhs.uk

Tel: 01926 482 618

Website: www.swft.nhs.uk/our-services/adult-hospital-services/registration-authority

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More information:

https://psnc.org.uk/contract-it/pharmacy-it/smartcards/

Summary Care Records (SCR)

Email: scrpharmacy@nhs.net

More information:
http://www.hwlpc.co.uk/contacts/epsscr/

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