Herefordshire & Worcestershire LPC

Key Contacts for Pharmacy A-Z

  • Area Prescribing Committee (Herefordshire & Worcestershire)
  • CCG Herefordshire
  • CCGs Worcestershire
  • Clinical Waste Collection
  • Controlled Drugs
  • CPPE
  • DBS Checks
  • Electronic Prescription Service (EPS)
  • Fraud Reporting
  • Medicines Optimisation Team, Arden & GEM CSU
  • NHS Arden and Greater East Midlands
  • NHS England Pharmacy Team, West Midlands
  • NHS Mail
  • NHS Trusts, Herefordshire & Worcestershire
  • Non-controlled drugs incidents reporting
  • Payments: Primary Care Support England (PCSE)
  • Payments: Enhanced Services
  • PHE Local Health Protection Team (HPT)
  • Safeguarding, Herefordshire
  • Safeguarding, Worcestershire
  • Sharps Disposal, Herefordshire
  • Sharps Disposal, Worcestershire
  • Smart Cards, Herefordshire
  • Smart Cards, Worcestershire
  • Summary Care Records (SCR)
Area Prescribing Committee (Herefordshire & Worcestershire)
CCG Herefordshire

Herefordshire CCG:

Website: https://www.herefordshireccg.nhs.uk/

Contact: https://www.herefordshireccg.nhs.uk/contact-us

Tel: 01432 260618 (switchboard)

CCGs Worcestershire

Worcestershire CCGs:  http://www.worcestershire.nhs.uk/

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Redditch & Bromsgrove CCG: http://www.redditchandbromsgroveccg.nhs.uk/

Contact Information: http://www.redditchandbromsgroveccg.nhs.uk/contact-us/

Tel: 01527 482900

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Wyre Forest CCG: http://www.wyreforestccg.nhs.uk/

Contact Information: http://www.wyreforestccg.nhs.uk/contact-us/

Tel: 01527 482900

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South Worcestershire CCG: http://www.southworcsccg.nhs.uk/

Contact Information: http://www.southworcsccg.nhs.uk/contact-us/

Tel: 01905 681999

Clinical Waste Collection

Herefordshire:

https://www.herefordshire.gov.uk/info/200138/rubbish_and_recycling/91/clinical_waste

Telephone: 01432 260000 (switchboard)

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Worcestershire:

https://www.worcester.gov.uk/recycling-waste/report-hazardous-waste

Telephone the Worcestershire Hub on 01905 722233

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For any queries relating to Clinical Waste in the NHS England West Midlands area, please contact your Waste Carrier in the first instance, for any other enquiries please contact: england.pharmacypaymentswm@nhs.net with your ODS Code/F Code and pharmacy details where your queries will be actioned.  As of 1st June 2020, the Clinical Waste Inbox (england.clinicalwastewm@nhs.net) is to be used by GP contractors only for clinical waste queries.

Controlled Drugs

CDAO Support Team 
Email: AGCSU.controlleddrugs@nhs.net
Tel:  0121 611 0813

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CD Accountable Officer, West Midlands: Amit Dawda
Email: amit.dawda@nhs.net

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Police Controlled Drugs Liaison Officer for West Mercia: Stephen A. Leenhouts
E-mail: stephen.a.leenhouts@westmercia.pnn.police.uk
Alternative e-mail: fib@westmercia.pnn.police.uk

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Controlled Drugs, CD Reporting Tool
https://www.cdreporting.co.uk/
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More information: http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

CPPE

website: www.cppe.ac.uk
tel: 0161 778 4000
email: info@cppe.ac.uk

Local contacts:
Hayley Berry
West Midlands regional manager
hayley.berry@cppe.ac.uk

Megan Harris
West Midlands regional tutor
megan.harris@cppe.ac.uk

More information: http://www.hwlpc.co.uk/contacts/cppe/

Electronic Prescription Service (EPS)

Email: enquiries@nhsdigital.nhs.uk
Tel: 0300 303 5678

More information:

https://digital.nhs.uk/services/electronic-prescription-service

http://www.hwlpc.co.uk/contacts/epsscr/

Fraud Reporting

https://cfa.nhs.uk/reportfraud

Tel: 0800 028 4060

Fraud Alert Process Map (Herefordshire & Worcestershire):
http://www.hwlpc.co.uk/wp-content/uploads/2019/01/Fraud-Alert-Process-Map-November-2018.pdf

Local Counter Fraud Specialist (LCFS): 
Fiona Dwyer
FDwyer@nhs.net;
Fiona.dwyer@cwaudit.org.uk
Tel: 02476 536880

More information:

http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

Medicines Optimisation Team, Arden & GEM CSU

Email: AGCSU.controlleddrugs@nhs.net

Tel: 0121 611 0813

More information:

http://www.hwlpc.co.uk/contacts/controlled-drug-guidance/

NHS Arden and Greater East Midlands

Arden & Gem CSU
Email: contact.ardengem@nhs.net
Tel: 0121 612 1500

NHS England Pharmacy Team, West Midlands

Pharmacy Team, WestMidlands

St Chads Court
213 Hagley Road
Edgbaston
Birmingham
West Midlands
B16 9RG

Tel: 0121 695 2222

Email: england.pharmacypaymentswm@nhs.net

Please put the pharmacy F Code, pharmacy name and the service you are contacting us about in the email subject line to help us direct your query as efficiently as possible.

NHS Mail

National Service Desk: helpdesk@nhs.net

Tel: 0333 200 1133

For queries regarding shared NHS Mail Inboxes contact pharmacyadmin@nhs.net or call the National Service Desk 0333 200 1133

For individual requests of an NHS Net account call 0300 555 0212 or email MLCSU.Servicedesk@nhs.net

More information:

http://www.hwlpc.co.uk/pharmacy-contract/nhs-mail/

NHS Trusts, Herefordshire & Worcestershire

Worcestershire: https://www.hacw.nhs.uk/

Contact information: https://www.hacw.nhs.uk/get-in-touch

Tel: 01905 760000 (switchboard)

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Herefordshire: https://www.wyevalley.nhs.uk/

Contact information: https://www.wyevalley.nhs.uk/contact-us/contact-us.aspx

Tel: 01432 355444 (switchboard)

Non-controlled drugs incidents reporting

Dispensing errors and general concerns:
Email: england.medsreporting@nhs.net

Payments: Primary Care Support England (PCSE)

Any payment queries initially to be emailed to the NHS England Pharmacy Team generic email address (england.pharmacypaymentswm@nhs.net). This inbox is monitored daily and dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to PCSE.

Email: pcse.payments-preston@nhs.net

Tel. 0333 014 2884

PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ

Please send your Pre-Reg Application forms directly to the NHS England Pharmacy Team generic email address england.pharmacypaymentswm@nhs.net

Payments: Enhanced Services

Please direct all enquiries to the CSU Medicines Management Team for queries relating to Pharmacy First, Assisted Meds, Dermatology and Bank Holiday Rotas

mlcsu.pharmacyservicequeries@nhs.net

Tel: 0121 612 3814

PHE Local Health Protection Team (HPT)

West Midlands West HPT

This team covers:

  • Herefordshire
  • Worcestershire
  • the Black Country

Contact West Midlands West HPT

Public Health England
2nd Floor, Kidderminster Library
Market Street

Kidderminster
Worcestershire
DY10 1AB

Safeguarding, Herefordshire

Safeguarding Boards, Herefordshire:

https://herefordshiresafeguardingboards.org.uk/

Tel: 01432 260800 (Safeguarding Team)

Email: cypd@herefordshire.gcsx.gov.uk

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More information:
http://www.hwlpc.co.uk/contacts/safeguarding/

Safeguarding, Worcestershire

Safeguarding Boards, Worcestershire (reporting link):

https://www.safeguardingworcestershire.org.uk/report-it/ 

Tel: 01905 822666 (children)

Tel: 01905 768053 (adults)

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More information:
http://www.hwlpc.co.uk/contacts/safeguarding/

Smart Cards, Herefordshire

Hoople ICT Service Desk: 01432 260160

Email:  ICTServiceDesk@HoopleLtd.co.uk

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More information:

https://psnc.org.uk/contract-it/pharmacy-it/smartcards/

Smart Cards, Worcestershire

Worcester RA Smartcard Team, Wildwood, Wildwood Drive, Worcester, WR5 2LG

Email:  smartcard.administration@swft.nhs.uk

Tel: 01926 482 618

Website: www.swft.nhs.uk/our-services/adult-hospital-services/registration-authority

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More information:

https://psnc.org.uk/contract-it/pharmacy-it/smartcards/

Summary Care Records (SCR)

Email: scrpharmacy@nhs.net

More information:
http://www.hwlpc.co.uk/contacts/epsscr/

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