Herefordshire and Worcestershire LPC



February 27, 2020 News

Virtual Outcomes have released a training module to support the 2019/2020 National Clinical Audit.

Starting from 1st March 2020, community pharmacies will be required to complete their mandatory NHS England clinical audit.

This year each pharmacy is required to speak to 10 patients for Upper Respiratory Tract Infections (URTIs).

The audit will take place over FIVE days during March with the results uploaded by the 28th April 2020.

This training will help you to understand how to go about implementing the audit.

You can access the module by logging in with your F-code on the following link:


February 25, 2020 News

The February issue of PSNC’s CPN magazine has just been published full of topical information and guidance for community pharmacies, including:

  • National audit determined;
  • PSNC CEO Blog;
  • PQS declaration period underway; and
  • How to endorse instalment forms.

You can view and download a PDF copy below or on the following LINK:


February 20, 2020 News

Due to recent extensive flooding in the West-Midlands region, your pharmacy may be forced to close on certain days. We would like to remind our contractors that the the local NHSE Pharmacy Team must be notified of any closures, planned or unplanned.

In case of any emergency closures you need to complete the “Unplanned Temporary Suspension of Services” form (Annex 14) and send it to

This form can also be downloaded from the following page, which has links to other Annex documents of Chapter 36 of the Pharmacy Manual:

Please also make sure that you inform patients with a notice, NHS111 Provider, DoS if providing services, local surgery etc.
This should all be part of your existing Business Continuity Plan.
If you need further assistance, please contact the LPC.


February 18, 2020 News

As part of the Community Pharmacy Contractual Framework (CPCF) requirements, pharmacy contractors must undertake a clinical audit each year, on a topic that has been determined by NHS England and NHS Improvement. 

PSNC and NHSE&I have agreed that in 2019/20, the national clinical audit should focus on antimicrobial stewardship, specifically aimed at advice provided to patients on upper respiratory tract infections; the audit paperwork has now been published on the NHSE&I website. This must be used by all contractors during March 2020 to undertake the audit over a period of five working days (the data collection period can be extended to ten working days, if necessary to collect data from a minimum of 10 patients).

Full information on the background to the audit topic, the purpose of the audit, the audit standard, how to undertake the audit and how to submit your results to NHSE&I can be found in the audit guidance document. This document and the associated data capture form can be downloaded via the following links:

Audit guidance document

Audit data collection sheet

The audit must be completed  by 31st March 2020. Once you have completed the audit, the data should be submitted to NHSE&I via the NHSBSA Manage Your Service (MYS) portal.  The portal will open for data submission on 1st March 2020 and it will close at 11.59pm on 28th April 2020; please ensure you have submitted your data by this date, as it will not be possible to re-open the portal for late submissions.

To complete the audit cycle, the audit will be repeated in 2020/21; further details on this will be provided in 2020/21.

If you have any questions that are not covered in the guidance, please contact

Source: PSNC


February 4, 2020 News

Community pharmacy contractors are now able to make a declaration for a Pharmacy Quality Scheme (PQS) payment for the 2019/20 Scheme.

Contractors must use the NHS Business Services Authority (NHSBSA) Manage Your Service portal to make their PQS declaration between 9am on 3rd February 2020 and 11.59pm on 28th February 2020.

On the day of making their declaration, contractors will be required to declare that they meet the four gateway criteria and that they meet the domains they are claiming payment for (except if they plan to meet the Sugar Sweetened Beverages quality criterion by 31st March 2020).

PSNC Briefing 004/20: Pharmacy Quality Scheme – Completing your declaration provides further information on how to make a declaration and the validation process for the gateway criteria; contractors are strongly encouraged to read this.


January 31, 2020 News

As you  may be aware the PSNC and LPC have initiated an independent review of their structure, representation and support roles.

The aim of the review is to ensure that PSNC and LPC continue to provide value to contractors and where appropriate enhance this further.

The review is being undertaken by a team of academics from the Universities of East Anglia and Bristol.  The data obtained from the review will be held by the independent review team and will not be shared in its raw form with the LPC and PSNC.  It will be amalgamated before being presented in the final report.

Below is the link to the contractor survey which is designed to enable you to provide your views on the PSNC and LPC and inform the final review report.

The survey is now open and will close on February 29th.

We would be very grateful if you could find time to complete this. Thank you for your participation.


January 28, 2020 News

The January issue of PSNC’s CPN magazine has just been published full of topical information and guidance for community pharmacies, including:

  • 2019/20 IG submission
  • PQS declaration
  • 2020 Pharmacy Advice Campaign
  • CPCS: A Pharmacist’s Perspective
  • Accuracy checking programme
  • Supply updates
  • Changes to FP10 NHS Prescription Forms
  • Ask PSNC

You can view and download a PDF copy below or on the following LINK:


January 24, 2020 News

Guidance has been issued by Public Health England regarding the Wuhan novel coronavirus for primary care professionals.

You can read the PHE guidance HERE and track any updates HERE.

Digital and printable resources to promote public awareness are available HERE.

If you need to contact your Local PHE Health Protection Team in case of a suspected coronavirus infection, you’ll find their details on the following LINK.

The telephone numbers for the West Midlands West HPT (covering Herefordshire, Worcestershire and the Black Country) are the following:


January 23, 2020 News

New NHS prescription forms and EPS Tokens are being introduced in England from January 2020. Please find a summary of the main changes below:

PSNC has issued a new briefing (002.20) in the form of Q&As, which you can download HERE.

The relevant NHS guidance can be found HERE.

NHSBSA has issued a communication toolkit, which you can access HERE.

A specimen of the new prescription form can be viewed below:



January 16, 2020 News

PSNC will be holding a webinar to help support community pharmacy contractors in completing the Data Security and Protection Toolkit for 2019/20 on Thursday 6th February at 7.00pm.

During the 60-minute webinar representatives from PSNC and NHS Digital will discuss the questions in the Toolkit, talk you through the guidance materials available and answer viewers’ questions on how to make the declaration.

To make the most of this session, we would advise taking a look at PSNC’s guidance documents and before the webinar to log into your Toolkit to re-look at the questions including new ones in advance of the webinar. Once registered for the webinar, you are also encouraged to submit questions about the Toolkit and guidance before the event (using the webinar platform or by emailing

With contractors required to finalise their pharmacy’s Data Security and Protection Toolkit submission by 31st March 2020, this webinar provides the perfect opportunity to make good headway in its completion.

Register for the Data Security and Protection Toolkit Workshop



Representing community pharmacy, working in collaboration with others, to improve the quality of health and wellbeing of the people in our counties.


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