Herefordshire and Worcestershire LPC



November 15, 2019 News

Due to recent extensive flooding in the West-Midlands region, your pharmacy may be forced to close on certain days. We would like to remind our contractors that the the local NHSE pharmacy team ( must be notified of any closures, planned or unplanned.

In case of any emergency closures (flood, snow, fire, power outage, etc) you need to complete the “Unplanned Temporary Suspension of Services” form (Annex 14) and send it to

This form can also be downloaded from the following page, which has links to other Annex documents of Chapter 36 of the Pharmacy Manual:

Please also make sure that you inform patients with a notice, NHS111 Provider, DoS if providing services, local surgery etc.

This should all be part of your existing Business Continuity Plan.

If you need further assistance, please contact the LPC.


November 14, 2019 News

Due to the adverse weather conditions in Worcestershire we have made the decision to cancel the TCAM event tonight, November 14th. It will be rescheduled some time in January. Further information to follow.

Please accept our apologies for the last-minute cancellation. Emails have been sent out to inform those who had registered to attend.


November 12, 2019 News

This winter’s Help Us Help You campaign was launched on Monday. Our pharmacy contractors are reminded that they need to display the following promotional materials in their pharmacies as part of the mandatory public health campaign:

  • A5 Stay Well This Winter leaflets (plus countertop dispenser, which can be used by contractors if they wish);
  • A4 Flu poster aimed at at-risk groups; and
  • A4 Flu poster aimed at pregnant women.

The additional resources contained in the pack do not form part of the contractual requirements, but pharmacies are strongly encouraged to display and use these as well during the winter period.  More information about these additional resources can be found on the PSNC website.

Pharmacies were sent these campaign materials during late October/early November.  If you have still not received your promo packs by Friday 15th November 2019, please contact: stating the pharmacy name, address and name of the campaign(s) you have not received materials for.

Social media and digital resources for the campaign are also available on PHE’s Campaign Resource Centre; contractors are encouraged to use these resources if possible.

We have added the links to the available resources on the LPC website.


November 4, 2019 News

Have you taken full advantage of the Virtual Outcomes training resources available to all our contractors in Coventry?

The courses are designed to support the NHS Public Health Campaigns and Healthy Living Pharmacy Champions and team to ensure the best outcomes for patients. There are new training modules released each month which can be accessed at any time.  All your team needs to access the training is your F Code and they will be able to see the courses available on the Virtual Outcomes website.  You can find more guidance on the LPC website.

You can also follow the Virtual Outcomes blog, and sign up for their news feed to make sure you don’t miss a new release.  The latest release is the Pharmacy Quality Scheme course, which consists of 5 modules.  A PharmOutcome Easy Guide video is also available when you log in to see the available resources. 

There several other courses available, which specifically support the new contract. Here are a few teaser videos relating to the new contract resources. For a full list of video trailers, please visit the following LINK.

We hope you’ll find all these resources a useful tool to help train pharmacy staff.




October 28, 2019 News

Ask Your Pharmacist (AYP) Week is the flagship annual public awareness campaign for community pharmacy across the UK. AYP Week is 11-18 November.

This year the emphasis will be on the suitability of pharmacists as providers of clinical advice and the suitability of community pharmacies as a setting for such advice, supporting the newly introduced CPCS service.

There are numerous digital resources available on the NPA website to support this campaign, which you access HERE.

Participation in this campaign is NOT mandatory, but contractors might find it worthwhile to raise awareness about this important aspect of community pharmacies.

This resource link has been added to our campaign calendar on the website for your reference.


October 22, 2019 News

Public Health England resources for the Help Us Help You (HUHY) Winter campaign will start arriving in pharmacies from late October/early November 2019.

The HUHY campaign is one of six campaigns, which have been agreed between PSNC and NHS England and NHS Improvement, as part of the Community Pharmacy Contractual Framework; therefore, all contractors must participate in this campaign.

If contractors have not received their packs by Friday 15th November 2019, they should email: stating the pharmacy name, address and name of the campaign they have not received materials for.

PSNC has published some details about these campaign materials, which you can find HERE. You will have also received a communication from Pharmacy Team West Midlands, a copy of which you can find HERE.

We have also updated the campaign calendar on the LPC website for your reference. We’ll add the digital resources here when they are released by PHE closer to the date.

If you need help organising your campaign, PSNC has a useful briefing (#032.19) on Holding a Health Promotion Campaign.


October 21, 2019 News

Thank you all who attended the LPC’s CPCF/PCN events last Wednesday in Hereford and on Sunday in Worcester . We hope you found the events useful.

The presentation slides are now available to download on the following links:



These have also been added to our website on the New Contract Training Resources Page as well as our Presentations Page for future reference.

In addition, we have published a new page where you can find all the PCN-related resources produced by the LPC.

Some photos from the Sunday event can be seen in the slider below:


October 17, 2019 News

CPCS Clinical Assessment Training by ECG, funded by the LPC, is available for 1 pharmacist per pharmacy in Herefordshire and Worcestershire.

We are running a Clinical Training event which is useful for the Community Pharmacist Consultation Service (CPCS) commissioned as an Advanced Service from 29 October 2019, with the expectation that additional strands to the service will continue to be tested and developed in the future.

This course has been written specifically to help community pharmacists build the confidence to clinically assess unwell patients. It includes how to take a concise and clear history of the  presenting complaint and then how to measure and interpret basic clinical observations including pulse, blood pressure, temperature, respiratory rate, blood glucose and urinalysis. The course also includes an introduction to the scoring system National Early Warning System (NEWS) and depression screening for patients, how to handover and document your findings. The course also introduces the learner to the assessment of a patient with a minor ailment and looks at sore throats,
the associated symptoms and red flags.

Date: Thursday, 21st November, 2019
Time: 6.30pm – 9.30pm
Venue: The Pear Tree Inn, Smite, Worcester, WR3 8SY

Booking Link:

Please note cancellations may incur a fee if cancelled within 48 hours of the event date.

Download the FLYER.

If this date is not suitable, there’s an alternative course run by CPPE, which is nationally funded, on December 1st in Coventry (see details under Events). There may be another similar event organised by CPPE in Worcester at the end of January, but we haven’t received any details yet.


October 14, 2019 News

As you will be aware we are holding a New Contract and PCN Event this Sunday, 20th October 2019 in Worcester.

Due to circumstances beyond our control, we have had to change the venue. We are now running the Event at The Hive, Sawmill Walk, The Butts, Worcester, WR1 3PD and consequently spaces will be limited;  if you were hoping to attend please make sure you have booked on the below link.  Alternatively if you have booked a place and now cannot attend please make sure you cancel your booking:

Pharmacies have been notified by email about this change and we have updated the Events link on our website as well.


October 11, 2019 News

We are writing to you to highlight that some hospitals in your area will be launching their referral to community pharmacy service via the PharmOutcomes™ platform. From January 2020, it is likely that Wye Valley NHS Trust and Worcester Acute NHS Trust will commence making referrals.

The Local LPC will be hosting an evening event to provide details of how the service will affect you:
• Key benefits to patients, hospital and community pharmacy
• Real case studies
• Operational aspects including PharmOutcomes™ process
• Area Manager & Community Pharmacy team engagement

It is important ALL community pharmacists book-in and attend this event as it represents an important milestone for pharmacies.

Community pharmacy and hospital pharmacy colleagues in Worcester and Herefordshire STP have been working together with West Midlands AHSN to try and improve care for recently discharged patients where it is thought there would be potential benefit of a further intervention. Medicines Support (Hospital to Home) will be a new service which aims to ensure patients receive appropriate support from their community pharmacist soon after leaving hospital by using PharmOutcomes™  to pass messages securely to and from the hospital and community pharmacy.

Hospital pharmacists will use PharmOutcomes™ to refer patients nearing discharge to the patients chosen local community pharmacy. Patient information will be sent electronically to the community pharmacy and will include: date of birth, postcode, NHS number, GP details and details of discharge medicines. A member of the community pharmacy team will then contact the patient ideally within three days, to arrange for them to come in for a consultation. This visit may then result in the completion of a Medicines Use Review (until they are phased out), New Medicine Service and/or other suitable services; such as repeat dispensing, home delivery, stop smoking, flu vaccination etc…

This is currently not a nationally commissioned service, however can potentially lead to the important provision of other advanced or enhanced commissioned services by community pharmacies. Evidence has shown real benefits to patients receiving such interventions through reduced readmission rates back into hospital and improved health outcomes.

The Pharmaceutical Journal has published an article about a similar scheme which you may wish to READ 

To Book:
Click on the following Eventbrite LINK to join us for the launch of this important service to ensure your team are engaged, prepared and ready to provide fantastic service for the referrals your team will shortly be receiving.

The meeting is coordinated and organised by the LPC, Local Acute Trusts and West Midlands AHSN supported by local CCGs.

Event Date/s and Time:
14 th November
6.30pm arrival for 7:15pm – 8:30pm
Event Location:
Worcester Bank House Hotel, WR65JD

You can download a copy of the flyer HERE.



Background photo created by topntp26 –


Representing community pharmacy, working in collaboration with others, to improve the quality of health and wellbeing of the people in our counties.


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